FAQ
Frequently Asked Questions (FAQ) | Inspectec Testing Instruments
At Inspectec, we know that choosing the right testing instruments can be a detailed process. To make things easier, we’ve compiled a list of the most frequently asked questions about our products, services, and policies.
1. What types of testing instruments do you offer?
We offer a wide range of testing instruments, including:
- Precision measurement tools
- Diagnostic and monitoring equipment
- Electrical testing devices
- Environmental testing solutions
- Calibration tools
- NDT equipment
Browse our product catalog for the full range.
2. How do I choose the right testing instrument for my needs?
You can find product descriptions, features, and downloadable specification sheets on product pages. If you're still unsure which testing instrument is best for your application, feel free to contact our expert support team via phone or email. We’re happy to provide guidance based on your specific industry requirements.
3. Do you offer bulk order discounts?
Yes, we offer discounts for bulk orders. Please reach out to our sales team for more details on pricing and availability.
4. What is your shipping policy?
We offer fast and reliable shipping within New Zealand. Most orders are processed and shipped within 1-2 business days. If a product is not held in stock the average shipping time is 5-10 days. You can find more details on our Shipping Information page.
5. Can I track my order?
Yes, once your order is shipped, you will receive a tracking number via email to monitor your shipment.
6. What is your return policy?
We accept returns of unused and unopened items within 30 days of delivery. For more information, visit our Returns and Refunds page.
7. Do your testing instruments come with a warranty?
Yes, all our testing instruments come with a manufacturer’s warranty. The duration of the warranty varies depending on the product. Check the individual product pages for warranty details or contact us for more information.
8. Do you offer technical support for your products?
Absolutely! We provide comprehensive technical support for all our products. If you need help with setup, calibration, or troubleshooting, our support team is available via phone or email.
9. How can I get in touch with customer service?
You can contact our customer service team through the following methods:
- Phone: 027 3424497
- Email: sales@inspectec.co.nz
- Contact Form: Contact Page
10. Do you offer calibration?
We have a range of instruments that you can choose to purchase with calibration. Alternatively, we can arrange 3rd party calibration certification at an additional cost, please get in touch to enquire.